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011 674 1618 nicky@floridapanelbeaters.co.za

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At Florida Panelbeaters we pride ourselves to deliver excellent customer service.

We would appreciate it very much if you could take a few minutes to complete ourquick survey.

Your valued feedback is essential to us to maintaining a high standard & delivering on our promises & exceptional Customer Service to you.

Options:

1 = Poor 2 = Below Average 3 = Average 4 = Good 5 = Excellent

Customer satisfaction with the overall experience Customer satisfaction with the overall experience 1 2 3 4 5

Comfort of the Repair Center waiting area Comfort of the Repair Center waiting area 1 2 3 4 5

Professionalism of the Repair Center Professionalism of the Repair Center 1 2 3 4 5

Confidence in Repair Center to take ownership of queries Confidence in Repair Center to take ownership of queries 1 2 3 4 5

Repair Centre’s ability to keep to the agreed times Repair Centre’s ability to keep to the agreed times 1 2 3 4 5

Keeping customers informed on the progress of the repair work Keeping customers informed on the progress of the repair work 1 2 3 4 5

Work agreed on fixed correctly the first time Work agreed on fixed correctly the first time 1 2 3 4 5

If any complaints, customer satisfaction with the way in which complaint was resolved If any complaints, customer satisfaction with the way in which complaint was resolved 1 2 3 4 5

Customer contacted after the repair to determine satisfaction Customer contacted after the repair to determine satisfaction 1 2 3 4 5

* Customer Survey information is completely anonymous and regarded as confidential

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